By Popular Request: Responding To Reviews Is Now Live

Your voice matters: owner responses to reviews are here

We have been listening to your feedback, and the message was clear: you wanted a way to join the conversation after a hire is complete. Whether you are handing over the keys at your front door or delivering your caravan to a local site for a stress-free setup, your hard work as an owner defines the Camplify experience.

We are stoked to announce that one of our most requested features is now live. You can now respond directly to the reviews left by your hirers.

Introducing owner responses to reviews

This new feature is all about strengthening the connection between you and our community of hirers. It is your space to acknowledge those 5 star wins, thank people for looking after your pride and joy, and show future hirers the level of care they can expect when they book with you.

By responding to reviews, you are not just saying thanks; you are building a profile that feels personal, professional, and trustworthy.

How it works

• Have your say: You can post a public response to any review left by a hirer within the last 90 days.

• Stay in the loop: You will receive an SMS when a new review is submitted. You will also see a notification in the booking message window once both you and the hirer have shared your feedback.

• Showcase your service: Use your reply to highlight your attention to detail or to share a quick tip about the local spots the hirer enjoyed.

• Complete transparency: Your reply sits directly under the hirer's review on your listing. This gives anyone looking to hire your vehicle a full picture of what it is like to connect with you.

How to get started

1. Log in and head to the booking section of your dashboard.

2. Find the reviews you would like to acknowledge.

3. Select "Respond to review" and write your thoughts.

4. Hit Submit response to make it live on your listing.

Keeping our community standards high

We know how much heart and soul you pour into every booking, from the initial message to the final handover. To keep our community thriving, we ask that you keep a few things in mind when replying:

• Stay respectful: A professional and polite tone always wins. Even if the feedback is constructive, keeping your cool shows future hirers that you are a reliable and reasonable owner.

• Stick to the facts: Ensure your responses are accurate. This provides the best context for the rest of the community.

• Make it count: Owners can only respond once to each review. Take a moment to ensure your reply is clear and balanced before hitting submit.

We are closely monitoring how this new tool helps our owners and will be looking for your feedback over the coming weeks. If you have questions about the nitty-gritty details, check out our comprehensive reviews FAQ to learn more.