3 Ways to maximise your bookings

We've been looking at what our top-performing owners do differently, and it comes down to a few simple moves. We've pulled together the three high-impact moves you can make right now.

1. Your response time is your conversion rate

This is the single biggest factor in whether a booking request turns into a confirmed trip.

Here's what we see in the data:

• Owners who respond within 4 hours convert significantly more booking requests than those who take a day or more.

• Requests left pending for 24+ hours are far more likely to be cancelled by the hirer before you ever get the chance to accept.

• Responding quickly is one of the simplest ways to turn an enquiry into a confirmed booking

What to do:

• Turn on push notifications

• Set aside two check-in times a day

• If you can't accept right away, message the hirer (Even a quick "Hey, I've seen your request, and I'll confirm by tonight" keeps them engaged and stops them from looking elsewhere.)

• Block out dates you genuinely can't hire

2. Delivery bookings — and why they're worth offering

A ‘delivery’ type booking is where a van is delivered to the site and set up, ready for the hirer to stay. It must stay on site, and the hirer doesn’t move it for the duration of the booking. This is suitable for hirers who don’t have the appropriate tow vehicle, and it gives you more control over how the vehicle is used.

Delivery is a convenience that makes all the difference to attracting more bookings - and a great time to build a relationship with your local caravan park!

Delivery insights (in the last 12 months)

• Over 7,000 delivery bookings

• $185 is the average cost charged for delivery 

• 70 kilometres is the median delivery distance

What delivery actually means for you:

• You choose your radius. You set how far you're willing to deliver — 10km, 30km, 50km. We encourage you to consider the top caravan parks in your area and make this clear on your listing.

• You set the delivery fee. This is a separate fee the hirer pays on top of the daily rate. It covers drop-off and pick-up of the vehicle. You set the amount based on the distance per kilometre each way. 

• You can also offer free delivery by setting the delivery fee to $0 and building the cost into a slightly higher daily rate. Hirers see "free delivery", and it's immediately more appealing — you're not out of pocket, you've just repackaged the cost in a way that converts better.

• Delivery booking optimisation - Ask for site details—location, type, and dimensions—upfront. Use your Welcome Message (Listing > Manage > Description) to automate these questions. Clarify check-in and check-out times early. These dictate when you can access the site for drop-off and pick-up, regardless of the hirer's personal schedule.

• Expand Your Reach Adding a 20–30km delivery radius significantly increases your visibility to hirers searching specifically for delivery-only options.

3. Fees — what they are, what they're for, and how to set them right

We know fees can be a source of confusion — both for hirers looking at the total cost and for owners wondering what's being charged and to whom. So let's lay it all out clearly.

Service fee

• Your service fee is set by you and covers the everyday costs of keeping your vehicle guest-ready — restocking pantry items, cleaning products, and general incidentals.

• As a guide, most owners charge on average $75 for campervans, $110 for motorhomes, and $90 for caravans.

Cleaning fee

• There is no compulsory cleaning fee for Camplify bookings, which can be a competitive edge against other peer-to-peer rental platforms.

• Set clear rules around cleaning and what will trigger an excess cleaning fee. Be sure to note your excess cleaning fee in the hiring rules of your listing, and what the acceptable conditions for return are. This could include mentioning floors swept, rubbish and food removed, benches wiped, toilet cassette emptied and cleaned. Sharing this information upfront also makes completing the post-hire checklist easier. 

• If your vehicle is relatively simple to clean (e.g., a campervan without complex interiors), an optional extra ‘clean van for me’ fee — or none at all — can make your listing more competitive.

Delivery fee

• Set a delivery radius that works around your schedule and commitments. Add any nearby popular parks to your listing so hirers have clear expectations from the start — smooth delivery starts with the right setup.

• Base it on the actual distance and your time. A $50 fee for a 30km round trip is reasonable. A $200 fee for a 10km radius will make hirers think twice.

• Alternatively, set it to $0 and build the delivery cost into your daily rate — "free delivery" is a strong conversion driver.

• Don’t forget, you may also be eligible for tax deductions if you’re running a business. You can find more information about tax deductions for motor vehicle expenses here. 

The bottom line: When a hirer looks at your listing, they see your daily rate + service fee + any optional extras, and then there is also the discussion around the additional delivery fee. The cleaner and more transparent the total looks, the more likely they are to book. Owners who keep their fee structure simple and proportionate tend to convert more consistently.

Your 10-minute checklist

☐ Check if you have any pending booking requests — and respond to them

☐ Look at your cleaning and delivery fees — are they proportionate and competitive?

☐ Make sure your calendar is up to date so you're only getting requests you can accept

Additional resources

• How to maximise your earnings

• Caravan delivery: simplifying adventures

• How to manage cleaning fees

• FAQs: Fees and payment information

• FAQs: Caravan delivery