Hi, I'm Darryl

12 April 2026

Unfortunately, this was a very disappointing experience from start to finish. We picked up the caravan and arrived at our destination only to find we couldnt connect the 240v power to the fridge, meaning we had to run it on gas the entire time. Communication with the owner was poor throughout, and when a major issue occurred with the electric brake unit failing, things only got worse. It took multiple attempts to get in contact with the owner, as the only communication channel was through Camplify. In the end, we had to contact Camplify directly for assistance, who advised that the owner should have provided a direct contact number. When we finally spoke to the owner, they had no idea how to resolve the issue and told us to contact Camplify again to arrange towing. Because we were over 300km away, Camplify advised the owner needed to authorise the tow which they refused to do due to the cost of excess kilometres. Instead, we were told to take the caravan to a local auto electrician, pay for repairs ourselves, and be reimbursed later. Thankfully, we were lucky enough to find a local auto electrician who could help. They confirmed the electric brake unit was completely fried and kindly loaned us a replacement so we could get home safely. What should have been a 4-hour return trip turned into an exhausting 8.5-hour journey. Overall, a very stressful experience.