Deliver 5-star hospitality: Responding quickly to hirers

Speed matters. Hirers are often comparing multiple vans and will book with the owner who responds first.

Why response time matters

• Hirers are more likely to book with an owner who responds within a few hours

• Fast responses signal reliability and professionalism

• Your response rate affects your search ranking on Camplify

• Slow responses lead to lost bookings and frustrated hirers

Tips for fast responses

• Turn on notifications. Make sure push notifications are enabled on your phone for the Camplify app.

• Set up templated replies. Create templates for common questions (availability, what's included, pickup logistics) so you can respond quickly with a tap.

• Check your messages daily. Even if it's just a quick scan, make sure nothing is sitting unanswered.

• Set expectations. If you know you'll be unavailable (e.g., travelling in an area with no reception), mention this in your profile or set your calendar to unavailable.

What to include in your first response

When a hirer sends an enquiry or booking request, your response should:

• Greet them warmly and thank them for their interest

• Confirm the van is available for their dates (or suggest alternatives if not)

• Ask any questions you need answered (travel plans, number of passengers, towing experience)

• Offer helpful information about the van or their planned trip