Deliver 5-star hospitality: Ensuring your van is sparkling clean

Cleanliness is the number one factor in hirer satisfaction. A spotlessly clean van earns 5-star reviews; a dirty one earns complaints and low ratings.

Your cleaning standards

Treat every turnaround like a hotel room change. Every surface should be wiped, every floor vacuumed or mopped, and every fabric freshly laundered. 

A professional-level clean between every hire is non-negotiable. Here's how to get it done efficiently.

The quick-turn clean (for back-to-back bookings)

If time is tight, focus on the highest-impact areas first:

1. Strip and remake the bed with fresh linen

2. Clean the bathroom thoroughly

3. Wipe all kitchen surfaces and check the fridge

4. Vacuum all floors

5. Clean interior and exterior windows

6. Do a quick exterior wash

7. Top up water, gas, and battery

The deep clean (every 3–5 hires)

In addition to the standard turnaround clean:

• Pull out drawers and clean behind/under them

• Degrease the stove and rangehood

• Clean upholstery and curtains

• Scrub the shower with mould remover

• Clean the awning

• Wax the exterior

• Service the water filter (if applicable)

Products that work

• All-purpose spray for surfaces

• Glass cleaner for windows and mirrors

• Bathroom-specific cleaner for soap scum and mould

• Microfibre cloths (they clean better and leave less residue)

• Vacuum with attachments for tight spaces

• Odour eliminator for stubborn smells

Build a cleaning checklist

Create a written checklist and use it for every turnaround. This ensures consistency and means you never miss a step — especially useful if you share cleaning duties with a partner or hire someone to help.

Timing

Allow enough time between bookings for a proper clean. Back-to-back bookings with only a few hours for turnaround can lead to rushed cleaning and dropped standards. Most owners build in at least half a day — ideally a full day — between hires.