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Find the answers to most of your questions about Adventure Shack and booking our vans below.
PICK UP AND DROP-OFF TIMES:
Pricing is charged per night, not per day.
Standard pick up times:
Monday-Friday = pick up between 3pm and 5pm.
Saturday = pick up between 9am and 12pm
Sunday = pick up between 1pm and 3:30pm
Standard drop-off times:
Monday-Saturday = drop off between 9am and 11am
Sunday = between 1pm and 4pm
Please note: if you need to pick up or drop off outside of these standard hours, you must select the early pick up / late drop-off option in the additional products section. Drop-off times are strict and must be arranged and paid for as soon as possible.
DELIVERY / SET-UP OPTION:
Adventure Shack does offer deliveries up to 300kms from our Chandler depot. The charge for this service is $1 per Km. The delivery distance is calculated for drop off and collection. I.e. If the delivery destination is 100kms then the charge would be $200. The fee does also include set up and pack up of the van at your chosen destination. We do also offer deliveries to Fraser and Stradbroke islands, these do incur extra fees to cover the cost of the ferry. Please also note that delivery is subject to the availability of drivers.
WHAT DOES THE SERVICE FEE COVER?
The service fee includes the electric brake controller, towing mirrors, gas for the vans and a standard pre-handover clean. The service fee DOES NOT cover things like mud, sand or salt covered vans -- nor does it cover the return of a toilet that hasn't been emptied. If you do not wish to clean the sand/mud off the van (interior + exterior), you can opt to pay the $99 âclean the van for me' option. If you do not want to empty the toilet before return, you can opt to pay the $199 âclean the van for me including toilet' option. If you breach the cleanliness rules, you will be charged these extra fees from your bond. The service fee is not negotiable.
WHAT DOES THE BOOKING FEE COVER?
The Camplify booking fee covers important things like insurance, nationwide roadside assistance, 24 hour customer helpline, $3000 emergency accommodation protection, third party management of bond and transaction fees. The booking fee is not negotiable.
All of the caravans and RVs at Adventure Shack are comprehensively insured and, if the RV is designed to do so, may be permitted for some off-road use (upon strict prior agreement). Please note that our policy does not cover accidental underbody damage caused from off-road use. The minimum age to tow or drive any Adventure Shack RV is 25, with the standard liability (excess) being at $1000 (equal to the bond). You may contact Camplify regarding an option to reduce this liability if you wish.